Our Performance 2005/2006
Repairs completed on time January 2006 - March 2006
Emergency 90.5% Urgent 96.0%
Routine 96.3% Overall 95.3%
Rent Arrears
General needs 5.72%
Sheltered Housing 5.52%
Shared Ownership 3.95%
Average Rents: General Needs
Bedsit £47.21
1 Bed £53.23
2 Bed £62.07
3 Bed £65.11
4 Bed £70.12
5 Bed £68.64
Overall average rent of £61.25
Average Rents: Sheltered Housing
Bedsit £41.78
1 Bed £53.33
2 Bed £63.82
Overall average rent of £56.20
Complaints
129 formal complaints in total for 2005 of which:
11% Rent and Service charge 18% Estate Management
5% Transfer/Applications 34% Repairs
7% Staff 25% Other
Lettings
Between 1 April 2005 and 31 March 2006, EMH let 1,083 homes:
522 for General Needs and Sheltered Housing
561 for Supported Housing
Of the General Needs and Sheltered Lettings, 138 were to homeless households.
The majority, 460, were re-lets of existing homes while 62 were new build.
Residents for our General Needs and Sheltered Lettings were referred to EMH from the following sources:
42% Local Authority 37% Waiting list
17% Transfers 4% Other